At mata11, your privacy is a fundamental commitment, not a checkbox. This Privacy Policy explains exactly what personal data we collect from Malaysian players, why we collect it, how we use it, and the rights you hold over your information.
mata11 ("the Platform", "we", "us", "our") operates the online casino and sports betting service accessible at mata11.lat. We are committed to protecting and respecting the privacy of every individual who interacts with our Platform, including players from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across Malaysia.
This Privacy Policy ("Policy") describes how mata11 collects, processes, stores, shares, and protects personal data submitted by users of the Platform. It also sets out the rights you hold in relation to that data and the procedures available to exercise those rights.
This Policy should be read in conjunction with mata11's Terms & Conditions, which govern your use of the Platform as a whole. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail to the extent of the inconsistency.
mata11 may update this Policy from time to time to reflect changes in our data processing practices, applicable legislation, or regulatory requirements. The date at the top of this page reflects the most recent revision. Continued use of the Platform following a revision constitutes your acceptance of the updated Policy.
For the purposes of this Privacy Policy, the following terms are defined as follows:
mata11 collects personal data across several categories, depending on the nature of your interaction with the Platform:
3.1 Identity & Registration Data
3.2 Contact Data
3.3 Financial & Transaction Data
3.4 Gaming Activity Data
3.5 Technical & Device Data
3.6 Communications Data
mata11 collects personal data through the following means:
| Collection Method | Examples |
|---|---|
| Direct submission | Account registration form, KYC document upload, contact form, live chat, email correspondence |
| Automated collection | Cookies, web server logs, session tracking, device fingerprinting for fraud prevention |
| Transaction processing | Payment gateway responses from Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect |
| Third-party verification | Identity verification services, fraud screening providers, KYC processing partners |
| Platform activity | Game server logs, sports betting selection records, account settings changes |
mata11 processes your personal data for the following specific purposes:
mata11 processes your personal data on one or more of the following legal bases, consistent with applicable data protection legislation including Malaysia's Personal Data Protection Act 2010 (PDPA):
mata11 does not share your personal data with third parties except in the following circumstances:
7.1 Service Providers & Processors
We engage trusted third-party service providers who process personal data on our behalf, strictly for the purposes outlined in this Policy. These include:
All third-party processors are contractually bound to process personal data only on mata11's documented instructions and to maintain appropriate security standards.
7.2 Legal & Regulatory Disclosure
mata11 may disclose personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where required to do so by applicable law, legal process, or regulatory directive — including obligations under Malaysia's PDPA and anti-money laundering legislation.
7.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of mata11's business assets, personal data held by mata11 may be transferred to the successor entity, subject to equivalent privacy protections.
mata11 retains personal data for no longer than is necessary for the purposes for which it was collected, and in accordance with applicable legal retention obligations. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration & identity data | Duration of Account + 7 years post-closure | Legal / AML obligation |
| KYC documents (MyKad copy, selfie) | Duration of Account + 7 years post-closure | Legal / regulatory obligation |
| Financial transaction records | 7 years from transaction date | Legal / tax obligation |
| Gaming activity logs | 3 years from session date | Legitimate interests / dispute resolution |
| Customer support communications | 3 years from last interaction | Legitimate interests / dispute resolution |
| Marketing consent records | Until withdrawal of consent + 3 years | Legal obligation (consent audit trail) |
| Technical & device data (logs) | 12 months from collection | Security / fraud prevention |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents re-identification.
mata11 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit mata11.lat. They allow the Platform to recognise your browser, remember your session, and collect usage information.
9.1 Types of Cookies Used
9.2 Managing Cookies
You can configure your browser to refuse or delete cookies at any time through your browser's settings. Please note that disabling strictly necessary cookies will impair your ability to log into your Account and use core Platform features. Disabling other cookie types will not affect your ability to access the Platform but may reduce the quality of your experience.
mata11 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
Notwithstanding these measures, no internet-based system can be guaranteed to be completely secure. mata11 cannot warrant the absolute security of data transmitted over the internet. You are responsible for maintaining the security of your Account credentials and for notifying mata11 immediately if you suspect any unauthorised use of your Account.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, mata11 will take appropriate steps to notify affected Data Subjects in accordance with applicable legal requirements.
As a Data Subject whose personal data is processed by mata11, you hold the following rights under applicable data protection legislation, including Malaysia's Personal Data Protection Act 2010 (PDPA):
11.1 Right of Access
You have the right to request a copy of the personal data mata11 holds about you, along with information about how that data is processed. Access requests may be submitted to [email protected] and will be responded to within 30 days.
11.2 Right to Correction
If any personal data mata11 holds about you is inaccurate or incomplete, you have the right to request its correction. You may update certain Account details directly through your Account settings; for other corrections, please contact our support team.
11.3 Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been unlawfully processed. Please note that certain data categories are subject to mandatory retention periods under applicable law that override erasure requests.
11.4 Right to Restrict Processing
You may request that mata11 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is being assessed.
11.5 Right to Data Portability
Where processing is based on your consent or is necessary for the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
11.6 Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing communications, non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal. Withdrawal of consent for marketing communications can be actioned through your Account preferences or by contacting support.
11.7 Right to Lodge a Complaint
If you believe that mata11's processing of your personal data is inconsistent with applicable data protection legislation, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction.
mata11 conducts age verification as part of the KYC process for all registered accounts. Parents and guardians who suspect that a minor has registered an Account on mata11.lat should contact our support team at [email protected] immediately to request deletion of any associated data and closure of the Account.
mata11 may engage service providers — including cloud infrastructure providers, KYC processing partners, and game delivery networks — that are located outside of Malaysia. Where personal data is transferred to jurisdictions outside Malaysia, mata11 will ensure that appropriate safeguards are in place to maintain a level of data protection equivalent to that required under Malaysia's Personal Data Protection Act 2010 and other applicable standards.
Such safeguards may include contractual arrangements (such as standard data processing clauses), ensuring the recipient jurisdiction has been assessed as providing adequate data protection, or obtaining explicit consent from the Data Subject where appropriate.
mata11 reserves the right to revise this Privacy Policy at any time to reflect changes in our data processing activities, applicable legislation, or regulatory guidance. The effective date at the top of this page will be updated to reflect the date of the most recent revision.
For material changes to how we process your personal data, mata11 will provide notice via the Platform or to the email address registered to your Account prior to the change taking effect, where this is practicable. Your continued use of the Platform following notification of a material change constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or mata11's data processing practices, please contact us through the following channel:
For all other Platform queries including account support, payment issues, and responsible gambling assistance, please visit our FAQ page or contact our 24/7 live chat support directly.
Six principles that define how we handle your personal data — clearly and without compromise.
All data exchanged between your device and mata11.lat is encrypted in transit using industry-standard 256-bit SSL/TLS. Your personal and financial information is protected every step of the way.
mata11 does not sell, rent, or transfer your personal data to unaffiliated third parties for marketing or commercial profiling purposes — full stop. Your information exists to serve your experience, nothing else.
Our data processing practices are designed to align with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a Malaysian data subject are respected and enforceable.
Access, correct, restrict, or request deletion of your personal data at any time. Your privacy rights are real and actionable — not buried in a legal document no one reads.
We retain your data only as long as legally required or operationally necessary. When the retention period expires, data is securely deleted or anonymised — not kept indefinitely on the off chance it becomes useful.
Got a privacy question or want to exercise your data rights? Our support team at [email protected] handles privacy requests with a 30-day response commitment for all Data Subject requests.
Now you understand how we handle your data — explore the full mata11 platform or review our other policy documents.
Visit the mata11 homepage to discover our full game library, payment methods, welcome bonuses, and sports betting markets for Malaysian players.
Visit HomepageRead our full Terms & Conditions for detailed information on account rules, bonus policies, withdrawal conditions, and your obligations as a Player.
Read TermsLearn about mata11's player protection tools — deposit limits, self-exclusion, session reminders, and support resources available to Malaysian players.
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